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5710 Auburn Boulevard Suite 12
SACRAMENTO, CA 95841
Phone: 916-348-4000
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Pet Loss FAQ

The families we've served know this about us: we enjoy answering their questions. Why? Because we realize it takes courage to ask a question; and sometimes (especially when the questions have to do with the death of a beloved animal companion), clearly hearing the answer can take a courageous heart as well. Thanks to all the brave people we've met over the years; people who have been willing to ask and listen; we can provide you with this compilation of frequently-asked questions. Naturally, if you don't see your question listed here, we invite you to call us at 916-348-4000; or if your need is not urgent, you can email your question to us, using this contact form. We promise to respond within 24 hours.

1. Can our veterinarian handle the cremation of our pet?
 
2. Should I bury my pet, or have him/her cremated?
 
3. Are pet crematories regulated as strictly as those crematories handling human remains?
 
4. What pet cremation options do you offer?
 
5. Can I witness my pet's cremation?
 
6. Once the cremation is done, can I be confident I'll receive my pet's cremated remains?
 
7. If I am having my pet cremated, it necessary for me to purchase a casket?
 
8. If my pet dies at home in the middle of the night, will you be able to help me?
 
9. Can you pick up my pet from any local veterinarian or animal hospital?
 
10. How will you transport my pet to your facility?
 
11. Where will my pet be kept until the cremation occurs?
 
12. How much does pet cremation cost?
 
13. What other services are provided in your cremation services?
 
14. Do I need to purchase a special urn for my pet's cremated remains?
 
15. What is involved in pet cremation?
 
16. How long will the cremation of my pet take?
 
17. When can I expect to receive my pet's cremated remains?
 
18. Are the crematory operators certified?
 
19. If I choose to have my pet cremated communally, what will happen to my pet's cremated remains?
 
20. Can I inspect the pet crematory?
 

Question #1Can our veterinarian handle the cremation of our pet?
Answer:Commonly, a vet clinic is involved in pet euthanasia, which means they can also assist you with pet cremation. However, some veterinarians work with out-of-area pet crematories; which means your pet could be held in cold storage until the crematory can transport them to their facility. In order to provide the families they serve with the best in pet cremation, many local veterinarians e are partnered with us. They know we are available 24 hours a day, 7 days a week to support them–and you–in caring for your pet. Check our Vet Clinics page for details on our partner veterinarians.

Question #2Should I bury my pet, or have him/her cremated?
Answer:Such a personal decision! Choosing to bury a pet involves some big decisions: will you bury them on personal property or purchase property in a pet cemetery? (See our Pet Burial page for more information.) Opting for pet cremation also requires making some decisions, not the least of which is: what are you planning to do with your beloved pet's ashes? For more insight on this topic, read our page titled Pet Cremation.

If you are having difficulty making the burial/cremation decision and would like to share your best thinking with one of our pet loss professionals, obtain our phone number from our Contact Us page. We will be pleased to help you.

Question #3Are pet crematories regulated as strictly as those crematories handling human remains?
Answer:Currently many states do not regulate pet crematories or offer strict rules regarding crematory practices and standards. (We recommend calling us or checking with state officials for up-to-date information on new state regulatory efforts.)

Question #4What pet cremation options do you offer?
Answer:In order to best meet the diverse needs of area pet owners, we offer a spectrum of pet cremation services. We suggest you visit our Pet Cremation page for details on our service offerings, or call us at the phone number listed on our Contact Us page.

Question #5Can I witness my pet's cremation?
Answer:It can mean a great deal for some pet owners to walk the complete life path with their pet; witnessing the cremation of a beloved pet can be a deeply meaningful final act of love. If this is something you would like to do for your cherished pet, we would be privileged to make all the necessary arrangements. Call us at the phone number listed on our Contact Us page to learn what's involved.

Question #6Once the cremation is done, can I be confident I'll receive my pet's cremated remains?
Answer:Our pet crematory has strict identification and verification protocols which become effective the moment your pet comes into our care. If you've made arrangements for a private cremation, these steps and guidelines literally guarantee you will receive your pet's cremated remains (and no one else's). Interested in learning more about our identification/verification guidelines? Call us at the number listed on our Contact Us page.

Question #7If I am having my pet cremated, it necessary for me to purchase a casket?
Answer:No it is not. We can provide you with an alternative container for your pet's cremation. However, if you made arrangements for a pet funeral (where your pet's body will be present for viewing), you may wish to purchase a pet casket. We have a wide selection of affordable pet caskets for you to choose from: to see our online selection, visit the Pet Caskets section of our site.)

Question #8If my pet dies at home in the middle of the night, will you be able to help me?
Answer:Yes. Remember this: you can call us any time of the day or night.  We will be privileged to come to your home to assist you in the final care of your pet.

Question #9Can you pick up my pet from any local veterinarian or animal hospital?
Answer:Again, the answer is yes. We can pick up your pet from any location you designate. Please call us at the number listed on our Contact Us page to discuss the necessary details.

Question #10How will you transport my pet to your facility?
Answer:We have a dedicated, clean, secure, and well-maintained vehicle for the transportation of your pet's physical remains to our facility. For more information, call us at the phone number listed on our Contact Us page.

Question #11Where will my pet be kept until the cremation occurs?
Answer:Our facility features a state-of-the-art refrigeration unit where the physical remains of the pets entrusted to our care are safeguarded prior to their cremation.

Question #12How much does pet cremation cost?
Answer:It depends on the selected cremation service: it's easy to see how communal cremation is less expensive than a private one. For details on the cost of our pet cremation services, visit our Pet Cremation page.

Question #13What other services are provided in your cremation services?
Answer:When you select a pet cremation package from us, the following services are included: transportation of your pet to our facility, identity verification services, pre-cremation care (refrigeration), the cremation process, and the processing /packaging of the cremated remains. For additional details, read our page on Pet Cremation.

Question #14Do I need to purchase a special urn for my pet's cremated remains?
Answer:Your pet's cremated remains will be packaged in a durable plastic urn. While not elegant or beautiful, this urn is more than suitable for safekeeping your pet's ashes. However, if you'd like an urn with a personal touch (an urn in which you could keep your pet's cremated remains over a course of years), you need to purchase one. For your purchasing convenience, we invite you to visit the Pet Urns section of our website to view our online selection.

Question #15What is involved in pet cremation?
Answer:Similar to the cremation process for humans, pet cremation involves using a cremation unit (or retort) to reduce the organic remains of an animal to "ash" and bone. For an in-depth look at the pet cremation process, we ask that you read the relevant section on our Pet Cremation webpage.

Question #16How long will the cremation of my pet take?
Answer:Quite frankly, it depends on the size of your pet. Small animals could take less than an hour, which larger pets require much more time in the cremation unit. For specific details regarding your pet, call us at the phone number listed on our Contact Us page.

Question #17When can I expect to receive my pet's cremated remains?
Answer:We do everything we can to return your pet's ashes too you within 48 hours from the time we took custody of them. However, unique situations arise. Learn more about the exceptions to our policy by calling us at the number listed on our Contact Us page.

Question #18Are the crematory operators certified?
Answer:Certification ensures crematory operators have the knowledge, skill set and experience to meet stringent professional standards. As a premier provider of pet loss and pet cremation services, you can be confident our crematory operators are certified by a recognized agency.

Question #19If I choose to have my pet cremated communally, what will happen to my pet's cremated remains?
Answer:As communal cremation does not allow for either the separation of ashes or the return of a pet's cremated remains to their family; the members of our staff will scatter the remains of communally cremated pets in a dedicated location.

Question #20Can I inspect the pet crematory?
Answer:Of course; we believe in business transparency. In order for you to be fully comfortable with using our services, you need to be assured your pet will be attended to by a reputable pet crematory. And that assurance means you need to see where your pet will be cared for. (We also recommend you read the page titled Our Crematory.)  If you'd like to arrange for a personal tour of our pet crematory, call us at the number listed on our Contact Us page.


Still Need to Ask a Question?

“Very few beings really seek knowledge in this world,” noted novelist Ann Rice. “To really ask is to open the door to the whirlwind.” If you're one of those people willing to ask questions, to “open the door to a whirlwind” as Ms. Rice pictured; then we would be foolish not to jump at the opportunity to answer the questions you pose. Simply call us at 916-348-4000. Or, if you prefer (and the need for a reply isn't pressing); send us your question in an email, using our contact form.

Sources:

Ann Rice Quotation
http://www.goodreads.com/quotes/tag/questions
 

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